SOPHIA’S THINGS PRIVACY POLICY-
We offer Free Shipping on orders over $100 shipped within the contiguous United States.
The Collection, Processing, and use of Personal Data
Personal data is all information relating to an identified or identifiable natural person, such as name, date of birth, bank details. Generally, we collect information that may personally identify you when you voluntarily:
register an account on this Website,
place an order,
enter a contest or sweepstakes,
respond to a survey or communication such as e-mail, or
engage with another Website feature.
Billing and Credit Card Information
In addition, our services comprise, generally, fashion retail and wholesale services. In order to enable payment by you to fulfill your orders, we may collect name, address, telephone number, email address, credit card information, and other billing information. This information will only be shared with third parties who facilitate completion of the purchase transaction, such as by fulfilling orders and processing credit card payments.
We will not disclose your billing and/or credit card information with other third parties unless required by law or a court order, or unless disclosure is required to address an issue implicated by the financial transaction. For instance, if you claim that your billing and/or credit card information was used to make a purchase you did not authorize, details about the transaction may be disclosed to law enforcement and any party we deem necessary to address the matter.
How is My Information Used?
The information we collect is used for a variety of purposes, such as:
- to enable your use of our Services, such as enabling you to make purchases of clothing and accessories we have listed for sale by processing your transactions;
- to perform statistical, demographic and marketing analyses of users of our Services to improve our relationship with our customers by personalizing your site experience where possible, allowing us to deliver the type of content and product offerings in which you are most interested;
- to improve our service to you in responding to any of your customer service requests;
for product development purposes and to generally inform advertisers about the nature of our subscriber base to improve our relationship with our customers; - to customize your experience by allowing advertising to be targeted to the users for whom such advertising is most pertinent; and
- to administer contests, promotions, surveys, and/or other site features.
Disclosure by Necessity
We may occasionally access, preserve, and/or disclose personal information as required by law, for example, to comply with a court order or subpoena or we have a good faith belief that such action is necessary to:
- comply with the law or with legal process;
- protect and defend our rights and property;
- protect against misuse or unauthorized use of our Services; or transfer
- protect the personal safety or property of our users or the public (among other things, this means that if you provide false information or attempt to pose as someone else, information about you may be disclosed as part of any investigation into your actions).
How is My Information Stored?
We implement a variety of security measures in an effort to reasonably maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Direct Communication
We may contact you via email, telephone, text, paper mail, or other delivery methods regarding the status and/or delivery of any products or services that you may have purchased through this Website. We may also contact you regarding any events, sales promotions and special offers.
Returns & Exchanges for Purchases
All merchandise returns must be unworn, unwashed, and still, have the original tags attached. Please note that Party Wear, Special Occasion Wear (including dresses) cannot be exchanged or returned. At this time Sophia’s Things does not offer REFUNDS or EXCHANGES, we are unable to accommodate exchanges by mail. We will issue you a store credit via an E-Gift Card once we’ve received your return. That way, you may use the E-Gift Card towards the purchase of another item. E-Gift Cards do not expire.
Damaged Items
If you could kindly print and fill out this form, and return it along with the damaged item, we will issue you store credit in the form of an E-Gift Card and you can repurchase the item if desired. We strongly suggest including a tracking number with your package, as we are not liable for packages that get lost in transit.
Once we receive your package, we will email you an E-Gift Card in the amount of your item, plus the cost of the shipping return (up to $10.00 USD provided you also include a copy of the receipt itemizing the return shipping cost).
Return by Mail
Please print and fill out our return slip (click HERE to download a copy) or include your original packing slip with the item(s) being returned. Kindly note that without including your order number on the returns slip or with your returned item(s) there may be a delay in processing your return.
PLEASE ALLOW 5-7 BUSINESS DAYS FOR RETURNS TO BE PROCESSED AND THE NECESSARY CREDITS APPLIED.
Pack your item(s) securely in the original product packaging, if possible. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered and unwashed. We do not accept returns on bodysuits, bodysuit dresses, swimwear, undergarments, or final sale items (those items ending in $.96, $.97, or $.98).
Gift Coupons
Items purchased using the ‘Gift This Product’ option are not eligible for active promotional coupons.
Reserved Rights Regarding Returns
Sophia’s Things reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Similarly, Sophia’s Things reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
Non-Sophia’s Things items sent to our distribution center will be discarded upon receipt.
All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. We recommend sending your return via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages.
Send your package to:
Sophia’s Things
1148 E 84th Street
Suite 1,
Brooklyn, NY
11236
SHIPPING-
*does not include standard processing time of up to 72 hours (excluding Saturdays, Sundays, and Holidays)
Shipping fees are non-refundable. If you refuse any shipments from sophiasthings.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.
If your tracking information states that your package was delivered and you have not received it. You must contact the delivery carrier (either the United States Postal Service or FedEx – depending on the shipping method selected) and address the issue directly with them. Sophia’s Things does not hold or accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Just a reminder that you will receive your order 1-13 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order. After your payment is authorized and verified, it can still take 24-48 hours to process your order. This is just an estimate, and doesn’t include weekends or holidays. When your order has been shipped, you will receive am email with tracking information. Estimated processing and shipping times are displayed below:
TERMS OF SERVICE-
This Service is offered subject to your acceptance of these Terms of Service (“Terms”) as well as any relevant sections of the Sophia’s ThingsPRIVACY POLICY.
These Terms constitute the entire Agreement between you and Sophia’s Things and govern your use of the Website, and they supersede any prior agreements between you and Sophia’s Things.
Please read these Terms carefully before using our Service.
By DISCLOSING Your PERSONAL INFORMATION, including PAYMENT INFORMATION, SHIPPING AND BILLING ADDRESS, creating an Account, and/or clicking “Purchase” or other similar button, You acknowledge that you:
- have read these Terms,
- understand these Terms, and
- accept and agree to be bound by them.
If you disagree with these Terms, please do not use the Services or Our Website. If at any time you are not willing to be bound by these terms, you should, where applicable:
- click the “I do not accept” or similar button, and
- immediately cease and refrain from accessing or using the Services.
We pride ourselves in providing excellent customer service and we will work ardently to meet the needs and expectations of our customers. We are always an email nearer and closer and we will soon be implementing a dedicated customer phone support. In the meantime, drop us an email with any question and we will respond promptly!